There is no doubt that eye tracking technology is an innovative and exciting piece of equipment for anyone involved in user research, online or otherwise. Eye tracking technology goes above and beyond what users say and do, giving us a glimpse into their unconscious and providing quantitative data to strengthen research findings. I’m a big […]

At PurpleFire our work involves working with SMEs(Small and Medium-sized Enterprises) all the way through to blue chip brands. With usability, or making websites more affective at generating leads and sales, at the heart of what we do, this is no surprise. What is interesting is to look at the key differentiators between our SME […]

Following my recent article on Econsultancy, benchmarking Amazon and The Book Depository on usability and best practice, I’ve used our benchmarking application to carry out further research in the book market. Waterstone’s, WH Smith’s and Border’s are the 3 high-street booksellers that I’ve included in the report. Book sellers Amazon, The Book Depository, Borders, Waterstones […]

Econsultancy has published a new usability article of mine entitled: Pureplay and high street fashion retailers – who value usability more? In the article I’ve taken a look at the following high street and pureplay retailers from a usability perspective… The pureplay fashion retailers I’ve taken a look at are: ASOS Net-a-porter My Wardrobe The […]

“Exit, Voice and Loyalty” is a book, written in 1970 by economist Albert O. Hirschmann. The book attempts to explain two possible responses that individuals (customers, voters and so forth) can make to a service that they find unsatisfactory – ‘exit’ and ‘voice’. ‘Exit‘ is when, for example, a customer decides to stop buying a […]

Filtered navigation is widely adopted as one of the best ways to let users browse through large categories of products. It really doesn’t need to be complicated, but there are a few things that you should get right. Here are our top tips. 1. Indicate the number of products in each filter-category It’s a really […]

SURPRISES, PEAKS & DELIGHTS When was the last time you genuinely delighted your visitors and new customers online? In all my years of experience working with a wide range of businesses large and small, there are three often missing ingredients to the online experience brands deliver to visitors – the peak-end rule, surprise and delighters. […]

Since 2008 I have been delivering training courses in areas of usability, user experience, user-centered design, e-commerce best practice and persuading visitors to buy. Training courses are either delivered for Econsultancy in both public and in-house training sessions, and I also deliver training directly to PurpleFire clients. Brands I have trained in 2011 and 2012 […]