10 Reasons Why You Should add Phone Support to your Ecom Brand 1. Build trust and improve your conversion rate by adding it above the fold. 2. Convert declined sales to purchases (purchases where the card declined or they abandoned checkout) 3. 10x the quality of your customer experience - enable reaal time problem resolution. 4. build meaningful and emotional connections with your customers 5. Product feedback: Ask people straight up what they like or dislike 6. Service feedback, like shipping options, delivery time, website UX feedback. 7. Reduced Cart Abandonment: Customers may feel more confident completing a purchase if they know they can easily get in touch with the company in case of questions or issues. 8. Sales Opportunities: Phone calls provide a direct sales channel, allowing brands to upsell, cross-sell, or address objections effectively. 9. Competitive Advantage: Many e-commerce businesses do not offer phone support, so adding a phone number can set your brand apart from competitors and attract more customers. 10. Improve LTV of your customers.