
Vital Sleep is a US direct-to-consumer brand selling FDA-cleared anti-snoring mouthpieces. With a high-consideration purchase in a sensitive health category, conversion depends heavily on trust, clinical credibility, and addressing specific buyer objections around comfort, safety, and efficacy.
Anti-snoring device buyers are motivated by pain (disrupted sleep, partner complaints) but cautious about putting something in their mouth at night. Vital Sleep needed to simultaneously validate the problem, prove the solution, and overcome comfort and safety objections.
1
User Experience
New visitors did not understand how the device worked or whether it would be comfortable — leading to high bounce before the purchase decision was reached.
2
Experimentation
Some testing history but no systematic programme. Key objections had been identified but not systematically addressed.
3
Capabilities
Needed a full CRO team with experience in health and medical device categories.
4
Strategic Growth
Grow repeat purchase rate (replacement devices) alongside new customer acquisition.
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Shared insights
A/B test learnings inform creatives, messaging, and audiences, while campaign performance continuously feeds new opportunities on site.
Compounding growth
As CVR and retention improve, more users convert and come back, increasing revenue without relying only on traffic growth.
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